The call is already on the deal
Open an account and see the recent Dialpad calls, so you know who last spoke and when without opening the phone system.
Go Fig + Dialpad
Go Fig reads your Dialpad calls and transcripts so the phone conversation is in your brief without you logging it by hand.
Key facts
What you can do with Dialpad in Go Fig
Dialpad carries your sales calls, and at many companies the support line and front desk as well. Logging those calls by hand is the admin tax. Go Fig reads your Dialpad calls, transcripts, contacts, and departments, so your brief starts from who you spoke to and what was said. After a call, it can draft the CRM note from the transcript and wait for your OK. Go Fig only reads from Dialpad and never places or ends a call.
Notes from the transcript
Go Fig turns the Dialpad transcript into a draft CRM note. Once you approve it, the note lands on the right record.
Follow-up after a missed call
See unanswered or short calls next to the deal, so the next step is obvious before the account goes quiet.
Call volume for every department
Go Fig reads Dialpad departments and call stats along with the calls, so a dashboard or a question to Celeste can show how many calls each team took this week and how many went unanswered. Support and the front desk count as much as sales.
What Go Fig reads from Dialpad
How to connect Dialpad
Create a Dialpad API token
In Dialpad, create an API token and paste it into Go Fig. Go Fig only reads and never places or ends a call.
Let the first sync finish
Go Fig brings in past calls, then keeps them current. Go Fig keeps a copy in its secured Google Cloud storage in the US, walled off from every other company's data.
Connect your CRM too
Call history is most useful next to the deal. If your CRM is connected, Celeste can work across both.
Check a call you remember
Ask Celeste, Go Fig's AI analyst, about a recent Dialpad call. If a transcript is missing, a solutions engineer can help sort it out.
Questions about Go Fig + Dialpad
Will Go Fig place or end calls in Dialpad?
No. The connection is read only. Go Fig never places, answers, or ends a call.
Does every call include a transcript?
Go Fig reads the transcripts Dialpad has. If a call was not transcribed in Dialpad, there is no transcript to bring over.
How often do calls show up in Go Fig?
Once a day by default, at a time your team sets. Larger plans can update it every hour or every 15 minutes.
Where is our Dialpad data kept?
Go Fig keeps a copy in its secured Google Cloud storage in the US, walled off from every other company's data.
Who creates the API token?
Someone with access to Dialpad's API keys, usually an admin. A solutions engineer can walk through it if you get stuck.
Ready to connect Dialpad?
A solutions engineer connects it with you on the call. Then you see Go Fig work on your own data.