Your team is leaving money on the table.

Credits are the currency used by Celeste, the Go Fig AI agent, to perform actions, answer questions, and provide summaries. Credits are tied to the volume of tokens used by any inquiry, and the cost of the tokens. For higher powered models, like Claude Opus, the cost of tokens is higher. Using Celeste with Claude Opus will use more Credits.

Nothing breaks and nothing throttles. Unused credits roll over first, up to a second month's worth, so a quiet month funds a busy one and you are not buying for your peak and wasting it the rest of the year. Beyond that, usage bills per credit and Celeste keeps working exactly as it did. The rate is set by your credit add-on rather than by your plan: $0.25 per credit with no add-on, $0.20 once you carry 500 add-on credits a month, $0.15 at 2,500 and $0.11 at 10,000, the same on monthly and annual billing. That is what makes an add-on worth buying — it adds credits to every month and it lowers the price of everything you use past them. Billing is per credit, so going slightly over costs slightly more, never a whole block. Overage spending is capped every month so a bill is never a surprise: $100 on Starter, $250 on Pro and $900 on Growth, with your own lower cap available in settings at any time, and Celeste pausing until the next period once you reach it. Enterprise rates and ceilings are negotiated. Adding people does not move the allowance — credits and seats are separate lines, so an organization that needs more AI buys more credits rather than more seats, and one that needs more people is not made to buy AI budget it will not spend.

Essential integrations are the business apps a team already runs day to day, the CRM, accounting, marketing, support and commerce tools: see the full Essential list. Premium covers the systems the rest of the company is built on, databases and warehouses like Snowflake, BigQuery, Postgres and Redshift, plus the ERP and system-of-record platforms such as Salesforce, NetSuite, Epicor, Business Central and Sage Intacct: see the full Premium list. Starter includes one Essential integration, Pro includes unlimited Essential ones, and Growth and Enterprise add Premium, unlimited and with no per-connector charge. Premium is all-or-nothing rather than a counted allowance, so Starter and Pro include none of them and Growth includes every one. Spreadsheets and CSV uploads sit outside the split entirely and are on every plan, so bringing your own file never costs an integration.

On the Go Fig platform, yes, and one rule covers every plan: an additional user costs that plan's own per-user rate. Starter is $30 per month, Pro is $40 and Growth is $50, each 20% less on annual billing, and each is the same rate already built into the plan price. So a seat costs the same whether it came with the plan or you added it later, and nothing about your bill changes shape as the team grows. A seat buys access, not AI budget: your credit allowance is set by the plan and shared across the organization, so seats and credits move independently. Moving up a plan is not a volume discount and is not meant to be: you upgrade because the seats do more, connecting warehouses, holding more history, carrying access controls. Enterprise is quoted with graduated volume pricing that improves as your team grows. Separate custom build engagements are scoped to the work rather than priced per seat.

Every plan includes email and in-app support from the people who build the product, not a first-tier queue, along with the docs and guides. What changes by plan is how fast we answer and how much scheduled human time you get. Starter targets a first response by the next business day. Pro adds a shared Slack or Teams channel with a solutions engineer in it, a same-business-day target, and a guided onboarding session when you go live. Growth adds a named solutions engineer and a standing monthly working session, where we sit with your team, build the next agent, and fix whatever is not landing, plus a four-business-hour target on anything urgent. Enterprise sets response times in your agreement rather than as a target, with a dedicated implementation team. Targets are business hours, 9am to 6pm Eastern, Monday through Friday; on self-serve plans they are commitments we hold ourselves to rather than contractual SLAs, and the contractual version is Enterprise. Standing working sessions start at Growth. Recurring hands-on time is what moving up a plan buys, not something sold alongside a smaller one, so if your team needs scheduled time with an engineer every month, Growth is the plan that includes it.

Yes, and it is what the plans above show by default. Annual saves 20% on every self-serve plan; flip the toggle to see the monthly rate. Enterprise agreements run on a 12-month minimum term with terms set in your Order Form.

Yes. You can start and connect your first system without talking to sales. Enterprise involves a negotiated agreement, so that one starts with a conversation.

Two things you cannot get on Growth at any headcount: deployment inside your own infrastructure, and the contractual layer. A negotiated agreement with redlines accepted, a counter-signed DPA with Standard Contractual Clauses, an uptime SLA, security incident notification within 72 hours as a contractual commitment, a negotiated liability cap set in your Order Form above the standard contractual cap, named support and dedicated implementation. On the product side: graduated volume per-user pricing that improves as your team grows, instead of Growth's flat $50 per additional user, and a permission audit log. Enterprise customers can also have AI disabled entirely at the organization level, which is a hard technical block rather than a setting. If your legal and security review has to pass before you can buy, or your data cannot leave your environment, that is what Enterprise is for.

Four things, and none of them is a surprise at renewal. First, the systems we capture: how many sources we pull in and reconcile, since a CRM and an accounting system is a smaller build than a dozen systems across sales, finance and operations, each with its own quirks. Second, how many people use it: the per-user rate is graduated, so it improves as the team grows and a wide rollout costs less per head than a narrow one. Third, the domains and entities in scope: adding finance, operations, or multiple legal entities to consolidate brings more modeling and reconciliation into the build. Fourth, deployment and governance: running in our infrastructure is one thing, running inside your own perimeter, on your servers, against your review process and your compliance requirements, is another. Enterprise is quoted rather than published because those four move independently. Tell us what your rollout looks like and we will price it.

Yes, on Enterprise. We deploy inside your perimeter, on your servers and your network, against your codebase and your review process. This is the same deployment model we already run for customers whose data cannot leave their environment. Talk to us about what your infrastructure looks like and we will scope it.

Yes, on every plan. It is an organization-level master switch an admin controls in your settings, not a preference and not an upgrade. With it off, no data from your organization reaches any AI provider under any code path: no assistant, no summaries, no enrichment, no semantic training. A privacy control that only the largest customers can afford is not a privacy control, so it is not gated. On Enterprise we will additionally commit to that configuration in your agreement, so it becomes a contractual term your team can hold us to rather than a setting someone could flip back.

Yes, though it is a separate engagement from a platform subscription. Data capture, internal tools, integrations and the modeling underneath them, built on your stack and owned by you. See services, or book a discovery session and we will scope it against your actual situation.

For custom builds and FigClaw deployments, yes. The data layer and the infrastructure we build are yours, not rented back to you. The Go Fig platform is our product, which you subscribe to, and your data in it is always yours to export.

Yes. SOC 2 Type II, Security trust services category, with zero exceptions. The examination covered Security only, not Availability, Processing Integrity, Confidentiality, or Privacy. The report is available under NDA to Enterprise customers through our Trust Center; on other plans we provide a security summary and written answers to specific questions. Our subprocessor list is published at the Trust Center and our DPA is published in full.