Customer feedback in one view
Survey responses from every customer land in one dashboard beside your customer list, so the owner sees each month's feedback in one place.
Go Fig + Testimonial Tree
Go Fig reads your Testimonial Tree surveys and reviews so what customers say sits next to the accounts, renewals, and revenue you already track.
Key facts
What you can do with Testimonial Tree in Go Fig
Testimonial Tree collects reviews and survey responses from the customers you already serve. Go Fig reads completed surveys and account users and puts them next to the customer record, the onboarding history, and the rest of your data. A dashboard or a scheduled report can show how many surveys came back each month and what customers said, without anyone logging into Testimonial Tree. Before a renewal call, anyone can see what that customer said. Go Fig only reads from Testimonial Tree and never sends a survey or posts a review. It does not generate new leads.
Reviews before the renewal call
See what a customer already said in a survey before you pick up the phone about renewing or expanding.
Proof for the next proposal
Completed surveys sit beside the account, so you are not hunting Testimonial Tree for a quote during a proposal.
What Go Fig reads from Testimonial Tree
How to connect Testimonial Tree
Generate an API token
Log into Testimonial Tree, go to Management, then API, and generate an API authentication token. Paste it into Go Fig. Go Fig only reads and never sends a survey.
Let the first sync finish
Go Fig brings in completed surveys and account users, then keeps them current. Go Fig keeps a copy in its secured Google Cloud storage in the US, walled off from every other company's data.
Connect your CRM too
Reviews are most useful next to the account. If your CRM is connected, Celeste can work across both.
Ask about a customer you know
Ask Celeste, Go Fig's AI analyst, about a recent survey. If a response is missing, a solutions engineer can help sort it out.
Questions about Go Fig + Testimonial Tree
Will Go Fig send surveys or post reviews?
No. The connection is read only. Go Fig never sends a survey request or posts a review.
Does this find us new leads from reviews?
No. Go Fig works the pipeline you have. Reviews give you context on customers you already closed, they do not fill the top of the funnel.
How often do surveys show up in Go Fig?
Once a day by default, at a time your team sets. Larger plans can update it every hour or every 15 minutes.
Where is our Testimonial Tree data kept?
Go Fig keeps a copy in its secured Google Cloud storage in the US, walled off from every other company's data.
Who creates the API token?
Someone who can open Management, then API, in Testimonial Tree. A solutions engineer can walk through it if you get stuck.
Ready to connect Testimonial Tree?
A solutions engineer connects it with you on the call. Then you see Go Fig work on your own data.