Reviews before the renewal call
See what a customer already said in a survey before you pick up the phone about renewing or expanding.
Go Fig + Testimonial Tree
Go Fig reads your Testimonial Tree surveys and reviews so social proof sits next to the accounts you already work.
Key facts
What you can do with Testimonial Tree in Go Fig
Testimonial Tree collects reviews and survey responses from the customers you already closed. Go Fig reads completed surveys and account users, so that proof sits next to the deal and the onboarding record. Before a renewal call, you can see what they said. Go Fig only reads from Testimonial Tree and never sends a survey or posts a review. It does not generate new leads.
Proof next to the deal
Completed surveys sit beside the account, so you are not hunting Testimonial Tree for a quote during a proposal.
Onboarding with the last review in view
After a close, the latest survey response is part of the account history the rest of the team sees.
What Go Fig reads from Testimonial Tree
How to connect Testimonial Tree
Generate an API token
Log into Testimonial Tree, go to Management, then API, and generate an API authentication token. Paste it into Go Fig. Go Fig only reads and never sends a survey.
Let the first sync finish
Go Fig brings in completed surveys and account users, then keeps them current. Go Fig keeps a copy in its secured Google Cloud storage in the US, walled off from every other company's data.
Connect your CRM too
Reviews are most useful next to the account. If your CRM is connected, Celeste can work across both.
Ask about a customer you know
Ask Celeste, Go Fig's AI analyst, about a recent survey. If a response is missing, a solutions engineer can help sort it out.
Questions about Go Fig + Testimonial Tree
Will Go Fig send surveys or post reviews?
No. The connection is read only. Go Fig never sends a survey request or posts a review.
Does this find us new leads from reviews?
No. Go Fig works the pipeline you have. Reviews give you context on customers you already closed, they do not fill the top of the funnel.
How often do surveys show up in Go Fig?
Once a day by default, at a time your team sets. Larger plans can update it every hour or every 15 minutes.
Where is our Testimonial Tree data kept?
Go Fig keeps a copy in its secured Google Cloud storage in the US, walled off from every other company's data.
Who creates the API token?
Someone who can open Management, then API, in Testimonial Tree. A solutions engineer can walk through it if you get stuck.
Ready to connect Testimonial Tree?
A solutions engineer connects it with you on the call. Then you see Go Fig work on your own data.