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Customer Success integrations
Support and help desk tools. None connect yet, and onboarding still starts with the full account history.
Nothing in this category is available yet.
On the roadmap
Not available yetOnboarding and support at an IT MSP
Tickets stay in your PSA
Most IT MSPs run the help desk in ConnectWise, Autotask, or HaloPSA. Go Fig has no PSA connector, so it does not read or create tickets, and nothing about how your service desk works changes. Your technicians keep working where they always have.
Onboarding starts the day you close
When the contract comes back, Go Fig drafts the kickoff email, the onboarding plan, and the handoff notes from the deal history in your CRM and inbox. You approve each one before it goes out, so the client hears from you while the deal is still warm.
Renewals start from the whole account
Before a QBR or a renewal call, your brief pulls the deal history, the last few conversations, and any invoices from a connected accounting tool. You walk in knowing where the account stands without asking the service team for a recap.
A handoff the service team can use
The handoff notes are drafted from the deal itself: the emails, the call notes, and what was agreed. You edit and approve them before they reach the service team.
Help desks on the roadmap
Intercom and Zendesk are planned for teams that run support there, and neither is live yet. A solutions engineer can tell you where they stand on a demo.
Don't see a tool your team uses?
Tell a solutions engineer what your team uses. You'll see what connects on the call.